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General Terms and Conditions

Article 1.


« Customer(s) » represents the internet user surfing on and making a purchase online of product(s) for personal purposes.

« Products » represents the products proposed for the online sale in the conditions described below.

« tag » represents a piece of strong paper attached on the product in order to manage the returns.

« Store » or « Online store » represents the website of e-commerce of Pain de sucre accessible by the Internet network at proposing products selling.

« terms and conditions » represents the selling terms and conditions of products on the website.

The online  is published by CREATION MEDITERRANEE

For Pain de sucre's account, Onibi SAS company with a capital of 100 000 Euros, having its Head office at 3 rue Milton 75009 Paris, under the RCS number: 509 553 285 has designed and realised the online Onibi is in charge of the operational marketing.

The store hosting is ensured by NBS System SARL with a capital of 203 905 Euros, having its head office at 2 rue Jean Rostand 91400 Orsay FRANCE.

The « Pain de sucre» trade mark is owned by CREATION MEDITERRANEE, SARL stock company  with a capital of 300 000 Euros, represents the two brands Pain de sucre and Suggest, having its Head office at 503 rue Saint Pierre 13000 Marseille France, registered in the Chamber of Commerce and Industry (RCS) in Marseille under the RCS number 326 518 669.

Pain de sucre is the only entity entitled to use the relating intellectual property rights and personal rights, in particular trademarks, design patents, copyrights and rights on image, originally or in accordance with express authorisations.

Use of the Web-Site in whole or in part, in particular by means of downloading, reproduction, transmission or representation for other purposes than personal and private non-commercial use is strictly prohibited.

These terms and conditions, together with any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders submitted by you for products made available by us for purchase over the Web Store.

Please read these Terms carefully.
Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

Article 2.


You agree that your order is an offer to purchase the products listed in your order (“Products”) on these Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.
After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale between us and you will not take place unless and until the Products have been despatched to you.

When placing an order for the first time, you will be required to register and complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Web Store, such as the My Account section of the Web Store (“Secure Access”). Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times.

You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access or if the Secure Access becomes available to an unauthorised party. Without prejudice to our other rights and remedies, we may suspend your access to the Web Store without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Web Store.

Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Web Store is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the products.

Pain de sucre has the right to cancel any customers’ order there is a disputation related to a previous order, or for any other recognized reason related to an unusual characteristic of the order

If products are shown on our Web Store but are not available or are incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you such products.

You will only be charged for products which have been despatched to you (together with the relevant delivery charges and any card processing charges).

Although we have made all reasonable efforts to correctly display product colours on the Web Store, we cannot guarantee that these will be accurately represented.

The customer can have a monitoring of his order, by mail at [email protected] or by phone at + 33 (0)1 84 16 95 15, Monday to Friday from 10h to 13h and from 14h to 18h30 (excluding public holidays)..

Article 3.


All prices on this website are stated in Euro. They include any VAT payable but exclude delivery charges.

We endeavour to ensure that all pricing information on the Web Store is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product's correct price is lower than the price stated on the Web Store, we will charge the lower amount and send you the Product. If a Product's correct price is higher than the price stated on the Web Store, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price.

Pain de sucre may vary the prices listed on this website at any time and without any notice.

Article 4.


The total cost of your order will be the purchase price for the Products, plus delivery charges.

You confirm that the credit/debit card that is being used is yours. The total amount includes the price of the product and the price of delivery.

The purchase's payment is made by the secure payment solution CM-CIC [email protected] You can pay by Carte Bleu, Mastercard, Visa credit cards or American express.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Pain de sucre is allowed to verify information transmitted by the customers for the payment by asking them to transmit additional documents such as a legal document certifying the identity of the customer and the bank account details. If the customer does not transmit the document asked by Pain de sucre, the order can be cancelled by Pain de sucre without any resort for the customer.

Article 5.


We reserve the right to issue or make available electronic invoices and you agree to such form of invoicing. We recommend to our customers to print and keep the electronic invoices in order to consult them at any time.

Article 6.


Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Please also note that there are restrictions on the locations to which we deliver products purchased from our Web Store. Details of the locations to which we deliver are available from us on request. See below.

If you have purchased European delivery, your order will be delivered in 7 working days for zone 1 and 2 and 10 working days for zone 3. For these purposes, a working day means any day in which banks are open for business in London, other than Saturdays and Sundays. Where you have purchased our Next Day service, your sole remedy for any failure by us to despatch your order in time for a next working day delivery shall be your right to cancel the relevant order and receive a full refund of the money paid to us in respect of that order.

The owning transfer is realised on the date of delivery of such Products to your nominated address.

Once a Product has been received by you, all risk of damage or loss of the Product shall pass to you.

If there is any apparent anomaly of the parcel (damaged, opened, liquid traces ), the buyer or the person who receive the ordered product does not open the parcel and must return it non-opened in a limited period of 5 working days in a post office and declare the damage to [email protected]. The parcel’s opening deal out any post procedure.

We shall be entitled to deliver the Products in instalments and each instalment shall be deemed to constitute a separate contract and to supply only part of an order.

The online store ensure the order's delivery on the following areas:

Zone 1: France and Corse.

Zone 2: Germany, Latvia, Autria, Lithuania , Belgium, Luxembourg, Bulgaria, Malta, Cyprus, Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic, Finland, Romania, United Kingdom, Greece, Slovakia, Hungary, Slovenia, Irlande, Sweden, Italia.

Zone 3: United states of America, Canada.

Delivery costs 8 Euros for zone1 via collissimo, 15 Euros for zone 2 via UPS and 50 € for zone 3 via UPS.

Article 7.


If for any reason you are unhappy with your purchase, you have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. This is 28 working days from the day after the date on which the item in question was delivered.

You can choose to exchange the product for another one or to obtain a full refund of the amount you paid for this product (out of delivery charges, credit card treatement fees).

Whichever of the above options you choose please be aware that incomplete, damaged, worn or soiled items will not be refunded or exchanged. Likewise, returne will not be accepted :

-if the tag on the products will not remain attached or,

-if the protective sticker that ensures the hygiene is removed.

If you choose to obtain a refund, we will send you an email to confirm the refund treatment in 14 days from de product receipt.

If you choose to exchange a product for another one, you must pay for the price difference and all delivery fees.

To cancel your order, please provide us with written notice by sending an e-mail at [email protected], in each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.
Please return your purchase to us in its original packaging with any related accessories or instruction booklets, and the relevant receipt and despatch note. The refund will be made to the card used when placing your order and will be for the full amount of the goods purchased excluding any delivery charges and card processing charges. We will send you an email to confirm that your refund shall be processed within 14 days, following receipt of your returned product.

Please replace the item securely in its original packing and return it to us with your despatch note at the following address:

Alpha Direct Services Normandie - PAIN DE SUCRE e-commerce - Retours
ZAC Multisite Long Buisson 2
Rue Roland Garros

However, please note, that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective.

Each order not received must be declared by the customer in 60 working days from the maximum exceeding time by email at [email protected]. At the email recept wich declare the non received product of your order.

Article 8.


The "Pain de sucre" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and patents (“Intellectual Property”), which appear on our Products, Web Store, accessories or packaging, whether registered or not, are and remain the exclusive property of Pain de sucre.

Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.

Article 9.


Pain de sucre commits itself to ensuring, to the best of its ability, that the information posted on the Web-Site is correct and up-to-date Pain de sucre reserves the right to correct the Web-site's content at any time and without warning. However Pain de sucre cannot guarantee the correctness, precision, thoroughness or completeness of the information available on the Web-Site.

As a result, Pain de sucre cannot be held liable for :

-Any precision, inaccuracy or omission relative to the information provided on its Web-Site,

-Any damage resulting from an incursion by a third party leading to a modification of the information provided on this Web-Site;

-More generally, any damage, direct or indirect, regardless of its cause, origin, nature or consequences, resulting from access to the Web-Site, inability to access to the Web-Site, as well as use of the Web-Site and/or credit given to any information directly or indirectly provided through the Web-Site.

Article 10.


Every customer can ask, at any moment, that Pain de Sucre deletes all her or his data stored, by sending an email to [email protected]

If you wish to purchase Products on the Web Store you must provide us with the information required by us.

By entering information on the Web Store you represent and warrant that you are using your actual identity; and that all information you provide is true, accurate, current and complete as at the time you provide us with that information.

Pursuant to the data protection act of 6th January 1978, at any moment, you can have access, modify or opposite to the whole personal data in sending a mail and giving your identity information to : [email protected]

Creation Mediterranee’s Privacy Policy, forms part of these T&Cs. The Privacy Policy describes how the Vendor processes the Client’s personal data it collects on behalf of Creation Mediterranee or which the Client provides when placing an order on the Site.

Moreover, Cookie Policy applies to the website which is operated by or on behalf of Creation Mediterranee. It sets out our use of cookies and other similar technologies on our Site.

The use of cookies is standard on the Internet. Although most Web browsers automatically accept cookies, the decision of whether to accept or not is yours. You have the choice to accept or decline cookies by way of consent. You may adjust your browser settings to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you.

By using our Sites, you are consenting to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in this way, you should refuse the use of cookies by selecting the appropriate settings on your browser or not use our Sites. The most common browser settings in this respect will be explained below. However, please note that if you do select such setting, you may not be able to access the full functionality of our website.

What are cookies? Cookies are small files or pieces of information stored on your computer (or other Internet enabled devices, such as a smartphone or tablet) when you visit one of our Sites. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long it will remain on your device), and a value, which is usually a randomly generated unique number.

What are cookies used for? We use cookies to improve your browsing experience, make our Sites easier to use and to better tailor the Sites and our products to your interests and needs. Cookies may also be used to help speed up your future activities and experience on our Sites. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our Sites and to help us improve their structure and content. This information does not reveal your identity "in the real world. On occasions, if we have obtained your informed consent in advance, we may use Cookies, tags or other similar devices to obtain information that enables us to show you, either from our own website or from third-party websites or any other means, advertising based on the analysis of your browsing habits.

What are Cookies NOT used for on this website? We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc., in the Cookies we use.

Who uses the information stored in Cookies? The information stored in the Cookies from our website is used exclusively by us, except for those identified below as "third-party cookies", which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out.

Do we put cookies on third-party support? We may put our Cookies on websites of our partners broadcasting advertisements for our brands and/or products. These Cookies are mainly used to present you appropriate content, corresponding to your interests, and to evaluate the consultation of our content (including advertising).

What types of cookies do we use? Our Site uses cookies and/or other similar technologies such as device-IDs, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalized content.

WE USE THE FOLLOWING TYPES OF COOKIES: Strictly necessary cookies and Functionality cookies. These are cookies that are required for the operation of our Site and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Site and use a shopping cart.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us for our legitimate interests of improving the way our Site works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies are used to recognize you when you return to our Site. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting/Advertising cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

SOCIAL MEDIA, ANALYTICS AND ADVERTISING PARTNER COOKIES Google Analytics: Our Site uses Google Analytics, a web analytics service. Google Analytics uses cookies to help the Site analyze how visitors use the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by a Google server in the United States. Google uses this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing website operators with other services relating to website activity and internet usage. You can prevent the storage of data relating to your use of the website and created via the cookie (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link:

Google Tag Manager: Our Site also uses Google Tag Manager. This service allows website tags to be managed via an interface. Tags are small elements of code that are used, for example, to measure traffic and visitor behavior, to understand the effect of online advertising and social channels, to set up remarketing and orientation towards target groups, and to test and optimize websites. Google Tag Manager only implements tags. This means that no cookies are used and, as a result, no personal data is recorded. We list it here for completeness and to be transparent about the tools we use. If deactivation has been performed at a domain or cookie level, this remains in place for all tracking tags if these are implemented with Google Tag Manager.

How to manage your Cookies preferences in your Internet Browser? The settings from the Internet browsers are usually programmed by default to accept Cookies, but you can easily adjust it by changing the settings of your browser. However, if you choose to disable the Cookies on your browser, you might not be able to benefit from all the functionalities offered by our Sites.


For more information about other commonly used browsers, please refer to

Please be aware that if Cookies are disabled, not all features (e.g. online ordering) of the Site may operate as intended.

Article 11.


We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products or Services in question from us.

Article 12.


We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.

Article 13.


These Terms and all transactions relating to this Web Store are governed by French law and you, hereby, submit to the non-exclusive jurisdiction of the French courts.

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